OpenText Core Email Continuity
Ensure Uninterrupted Email Access
Keep your team connected and productive, even when your email is down.
Why email continuity matters
Email downtime hurts business. Outages can mean missed communications, lost revenue, and poor customer experiences. With more employees working remotely, constant email access is critical. Businesses need a solution that guarantees users can send, receive, and respond to email—even when their infrastructure is offline.
Solution overview
Always-on access to your inbox. OpenText™ Core Email Continuity ensures uninterrupted access to company email by providing 30 days of stored messages and the ability to send, receive, and reply through a secure web portal or Outlook—even during a primary server outage. It works automatically without additional hardware or software and integrates with OpenText Core Email Threat Protection.
Key benefits
Keeps business communication flowing during email outages
Provides 30-day access to stored email via secure web portal or Outlook
Maintains employee productivity with automatic failover
Prevents embarrassing bounce-backs and service disruption
Seamlessly syncs email activity once your primary server is back online
Features & capabilities
Automatic Failover Protection
- Ensures continuous access to email during outages
- Prevents downtime-related productivity loss
30-Day Email Access
- Secure access to up to 30 days of email history
- Read, reply, forward, and compose messages during an outage
Web & Outlook Integration
- Use Outlook Web Access or connect directly via POP/IMAP
- Access from any device, anywhere
Auto-Provisioning & Sync
- Set up quickly through a central portal
- Automatically syncs sent items and mail activity when primary systems recover
How it works
OpenText Core Email Continuity is automatically provisioned through a central portal and runs in the background until it’s needed. When your primary mail server goes down, email messages are spooled at the spam filter, and users are redirected to a secure web portal or can access messages through Outlook using POP or IMAP. From there, they can read, reply, forward, and compose messages as usual. Once service is restored, all email activity is automatically synced back to the primary system, ensuring a seamless experience and preserving message continuity.
Resources
Frequently Asked Questions
Cybersecurity is complex, and you might still have questions. OpenText has answered some common ones below, but it you're still curious about something, contact our team to discuss your specific situation.
Users have full access to 30 days of inbound messages.
Yes. They can compose, reply, forward, and send messages as usual.
No. OpenText Core Email Continuity works automatically and requires no added infrastructure.
Sent items and email activity from the continuity period sync back automatically.
Yes. It supports POP/IMAP configuration and offers web access similar to Outlook.
Yes. Choose from U.S., U.K., or Switzerland data centers.
Yes. It works with OpenText Core Email Threat Protection and offers end-to-end security.
It requires either OpenText Core Email Threat Protection or OpenText Core Advanced Email Threat Protection.